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Policies
Shipping & Return Policy
Shipping Policy
Every motorcar leaving Heritage Motorcars is transported via fully enclosed, insured carriers. We arrange door-to-door delivery anywhere in the continental United States, and can coordinate international shipping and customs clearance on request.
Shipping costs are quoted individually based on distance and vehicle value, and are due in full before transport is scheduled. Local pickup at our Sonoma showroom is always available at no charge.
Delivery Timeline
1–3 Days
Vehicle prepared, documented, and scheduled with an enclosed carrier.
5–10 Days
Typical transit time for delivery within the continental U.S.
2–4 Weeks
Estimated timeline for international shipments, including customs.
Return Policy
Because every motorcar is sold as a unique, inspected, as-described vehicle, all sales are final once the buyer or an authorized inspector has confirmed condition in person or via a pre-purchase inspection report. We do not offer returns for buyer’s remorse.
If a vehicle arrives with damage sustained in transit, or fails to match its documented condition report in a material way, contact us within 48 hours of delivery. We will work with the carrier and the buyer to resolve the issue, which may include repair, partial refund, or — in rare cases — a full return.
Deposits & Refunds
A refundable deposit of $2,500 holds a vehicle for up to 7 days while financing, inspection, or transport is arranged. Deposits are fully refundable if the sale does not proceed due to a failed inspection or financing decline.
Deposits are non-refundable if the buyer withdraws for reasons unrelated to inspection or financing after the hold period begins.
Pre-Purchase Inspection
We encourage every out-of-state buyer to arrange an independent pre-purchase inspection before shipping, either in person or through a third-party inspector of their choosing. We’re happy to coordinate access to the vehicle for this purpose at no charge.
Questions About This Policy?
Our team is happy to walk you through shipping arrangements or return terms before you buy.
Curating and restoring exceptional vintage automobiles since 1988.